Newquay Garden Centre’s new restaurant has proved to be a huge success with customers and team members alike.
From its concept in 2018 through to the finished build, the development has enabled the Quintrell Downs garden centre to improve its offering with a WOW factor that exceeded customers’ expectations.
Key to the development was the centre’s new restaurant, The Potting Shed, which business development and town planning specialists Malcolm Scott Consultants developed alongside the centre team.
The Malcolm Scott Consultants team created a site development plan, business case and planning application for the 8,956 sq ft project at the site, as well as an extension of the existing coffee shop. The centre also gained planning permission to convert 5,264 m² of commercial glasshouse to retail space.
Jack Hunter, Newquay Garden Centre’s General Manager, said: “With our garden centre steeped in history, when we decided to expand our small cafe into a restaurant it was all about creating a space that reflected the family’s journey and traditions.
“ A new name – The Potting Shed – was brought to the table from our MD Lisa Dummett, and I instantly began designing and branding the name. With the logo designed and social media accounts constructed, we sought to gain traction within the local community and raise awareness of our new offering.
“During the revamp we had a clear picture of how we wanted the restaurant to look, and worked closely with local carpenters on the bespoke wood work throughout the restaurant using reclaimed materials from the sheds that once began the Newquay Garden Centre journey in 1948.”
Jack added: “However, the game changer for us was the support of Malcom Scott Consultants. The team expertly designed us a restaurant that has provided us with a platform to go from a small stereotypical garden centre cafe to a restaurant that now attracts all walks of life.
“The Potting Shed is truly an ‘instagramable’ location and somewhat the hub of our local community. With a turnover increase of well over 100 per cent, we often refer to the restaurant as a ‘monster’ that we have created.”
Andrew Burton of Malcolm Scott Consultants said: “The extension has made a huge difference to the centre, creating much more footfall and increasing visit-duration.
“The customer experience is really strong at Newquay Garden Centre and the owners and the team all live and breathe high standards. I was really impressed by the finished build and concept, and I am confident that the centre will continue to go from strength to strength as the team continuously develop their garden centre, and we look forward to supporting that growth in due course,” he added.